theePay Help Center

theePay is the payment and account area for supported purchases, support, donations, balances and withdrawals. Card details are entered only in the secure processor checkout and are not stored by theePay.

Complete your Payment Profile with your billing contact information. If you receive earnings and want withdrawals, also configure a payout destination.

Choose the product or payment action, review the amount and continue to secure checkout. theePay waits for verified processor confirmation before showing the payment as successful.

A failed payment does not create available recipient funds. If your payment provider shows a debit while theePay still shows failed or pending, contact support with the transaction reference before retrying repeatedly.

Support artist is a direct support payment for an artist profile. It is separate from a donation campaign and can be opened through a shared support link.

A Donation Link is a public campaign with its own title, description and optional target. A profile can create several links for different support goals.

Available is the cleared amount that can be requested for withdrawal. Some product-sale earnings may remain pending until their order is completed.

A withdrawal requires authorization and confirmation by theePay administration. Normal processing is 2 to 24 hours after review. The minimum withdrawal is shown on the withdrawal page.

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